Terms and Conditions

SHOCK-WAVE ONLINE is a subsidiary of

PRESTON MARINE SERVICES LTD.
NAVIGATION WAY
RIVERSWAY DOCKLANDS
PRESTON
LANCASHIRE
PR2 2YP

TELEPHONE 01772 733595
FAX 01772 731881

E-MAIL; info@prestonmarina.co.uk


OUR BASIC PROMISE TO YOU THE CUSTOMER - Your total satisfaction is our minimum aim and your continued business is our ultimate aim. We offer you our best attention at all times and will deal with any queries or problems promptly. Please telephone 7  Days between 10am - 5pm 01772 733595.

Stock Availability

Once an order is placed customers will be sent an automatic response acknowledging the order. The order itself will be processed as soon as possible by our staff. Orders are accepted subject to stock availability.

In the event of an ordered item being out of stock, we will contact you. You are entitled to cancel the order without penalty providing that it has not already been dispatched. If the item is discontinued we will advise you as such by e-mail as soon as we are in a position to state this. No payment is processed until the day the goods are dispatched.

Stock Pricing

The goods and prices on this website apply to orders placed on this website only and may differ to 'in store' prices, i.e. at Shock-Wave's retail outlets, or orders placed on telephone.

Payment:

We accept Visa Credit and Debit, Switch, Solo, Maestro, MasterCard and Cheques. Cheques are subject to clearing prior to shipment. We do not process Credit or Debit Card payments until the day the goods are actually shipped.

Tax:
All prices on this site are inclusive of UK VAT at the current rate where applicable.

Guarantee:

All goods supplied from SHOCK-WAVE ONLINE carry a minimum 12 month manufacturers warranty against faulty materials and workmanship.

We are happy to refund the cost of any article should it not be satisfactory for any reason within 14 days of your receipt of the goods. Contact us on 01772 733595 7 days per week 10am-5pm for a 'RETURN AUTHORISATION'. The product must be returned to us in new, unused re-saleable condition with any original packaging. Should there be a fault with any of the goods we shall arrange to repair or replace the item at our discretion. The repaired/replaced item will be shipped back to you at our cost. These conditions are in addition to your statutory rights which remain unaffected. Any contract will be governed by English law

E&OE.

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